Porta: the traditional furniture retailer is transforming ITSELF to an omnichannel company
"The share of online business in the furniture industry is growing steadily. We want a personalized approach tailored to the customer - whether online or in the store - and ensure their long-term loyalty to us. "
Achim Fahrenkamp, Owner and Management PORTA
CONTEXT
- Existing IT landscape and solutions do not support the transformation to an omnichannel furniture retailer
- Replacement of the existing ERP system and the CRM solution
- Integration of the existing Online Shops
- Replacement of the already implemented SAP FI solution
BENEFITS
- Introduction and implementation of integrated end-to-end omnichannel processes
- Standardization of enterprise resource management processes according to KPS best practice for the furniture retailer
- Introduction of furniture in-store tablet solutions for the sales staff (KPS iFurniture)
KPS APPROACH
- KPS Rapid-Transformation with Rapid Prototyping approach, shoulder views and structured walk-throughs
- Alignment of KPS reference processes for the furniture retailer
- Go-live in several phases, then brand by brand
TECHNOLOGY
- SAP S/4HANA Merchandising
- Embedded EWM
- SAP CRM, Marketing
- SAP FI/CO
- Integration of existing SAP solutions (HCM, BW/BO, RE-FX real estate)
Reshape and transform rapidly. Your business in a digital world.
