Home24: the leading online furniture retailer gets ready for the future.


The Rocket-Internet company online furniture retailer home24 implemented a state-of-the-art SAP Merchandise S/4HANA solution for enterprise resource management and logistics to support the aggressive growth of the company.  

Facts & Figures


  • Leading online furniture retailer, part of Rocket Internet group
  • Berlin, Germany
  • 85% growth rate from 2010-2017
  • showrooms in major cities
  • 7 European countries, Brazil
  • 400 employees
  • 275 Mio. turnover
  • www.home24.de
  • www.home24.com


  • Innovative, ambitious company with a start-up culture
  • Strong commitment from the executive team, business-driven project
  • Historically grown, complex IT system landscape preventing process improvements
  • Numerous interfaces result in inefficient and costly processes
  • Complex fulfillment environment
  • Cloud hosting of the new solution, One-Stop-Shop decision
  • Aggressive timeframe: 13 months from prototype to go-live



  • End-to-end processes implemented
  • High transparency, single point of truth
  • Fast, reliable feedback from customer service to customers
  • Expansion of services
  • Increased availability and consistency of data
  • Reduction of number of systems



  • KPS Rapid-Transformation® method with Rapid Prototyping of end-to-end processes
  • Use of standard processes, deviations reduced to absolute minimum
  • Go-live by country, big bang approach
  • No migration of open customer orders


  • SAP S/4HANA Merchandise Mgmt
  • SAP Customer Experience Suite
  • SAP Commerce Cloud (PIM, Billing)
  • SAP Service Cloud

Reshape and transform rapidly. Your business in a digital world.