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KPS iFurniture: Innovation through digitalization

Future-oriented technology in the omnichannel

Digitalization is in full swing in the furniture retail sector too, where retailers face growing pressure from pure online players. KPS developed a method to bring the retail system into the digital area.

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CUSTOMER EXPERIENCE
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FROM FIRST LOOK TO LAST MILE

Market report Customer journey

Retailers have never known more about the consumer journey; how they research purchases; how they move between online and offline channels; their preferred delivery and return methods; what loyalty benefits they redeem most frequently. Yet, it has never been harder to retain customers.

Why is this?

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Lidl opts for SAP for Retail powered by SAP HANA

Lidl went live with a new electronic merchandise management and information system based on SAP for Retail powered by SAP HANA at its Austrian stores in May 2015. The system roll out to other countries is now in full swing.

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"We went with KPS because we needed active, experienced consultants that have what it takes to move a project like this."

Erik Büschlepp, Head of IT-Systems Divison, Lidl

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Omnichannel transformation at largest Danish retailer

Grocery retailing in Denmark and neighboring countries is undergoing radical change. With a workforce of 43,000, 1,400 stores, and 18 distribution centers in four countries, Dansk Supermarked (Salling, føtex, Bilka, and Netto) is Denmark’s largest food/non-food retailer. The company faced the major task of transforming its entire business process and IT landscape.

Leading in transformation
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Industry focus delivers innovative solutions

What sets the best apart from the rest? Companies that succeed concentrate on the capabilities that differentiate them from the competition and give them their competitive edge. This also applies to business processes and the deployment of technologies. And to their consulting partners.

Digitization
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"Competition in the future will come down to which player has the more innovative solution. Pursuing an enterprise-wide digital transformation and omnichannel strategy is the key to mastering today’s most complex challenges: personalization and enterprise management in real-time."

Michael Tsifidaris, Founder and Chairman KPS AG

Omnichannel
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Fashion: the opportunities of digitization and verticalization

The fashion trade is the largest and fastest-growing segment in online retailing. In recent years, it has undergone fundamental structural change worldwide. Intense verticalization and the inexorable advance of online retailing have radically changed the competitive landscape.

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Deichmann: omnichannel business at Europe’s largest shoe retailer

With 3,850 stores in 24 countries and around 38,000 employees, Deichmann is Europe’s market leader in shoe retailing. Online business has also been growing strongly for a number of years. The family company Deichmann has long entrusted its consulting partner KPS with implementing its omnichannel strategy. 

Consumer products
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Growing focus on consumers

Consumers’ rapidly changing preferences and their use of mobile technologies and social networks are compelling companies to take a holistic approach to their consumers. 

Grocery retailing
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Emotionalization and efficiency optimization

Food is essential for life. That’s why people have had a deep emotional bond with it since time immemorial. But over the decades, this relationship has gradually given way to considerations of efficiency, optimized logistics, and price. Emotionalizing stores and assortments, and increasing customer loyalty by using a tailored omnichannel model for grocery retailing offer potential for growth.

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"We chose KPS for their in-depth industry and SAP Fashion solution experience as well as their very solid customer reference base."

Nelson Bastos, CIO, Delvaux

Industry 4.0
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Digitization changes everything

KPS boasts sound expertise and outstanding customer references in the retail, consumer products, services, and manufacturing industries. 

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dodenhof: shaping up for digitization in furniture retailing

Stationary furniture retailers are not immune to the growing pressure from pure players. Even large items of furniture, including entire living room sets, are now being sold online, assembled at home, and quickly and easily returned. The returns rate for furniture is between 3% and 10%. North German family business dodenhof decided to tackle the challenges of digitization head on.

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Omnichannel for electronics stores

Dealer portal with SAP Hybris B2B Commerce: Any retail company that wants to compete in today’s market must aim to provide customers with a seamless shopping experience for customers. Implementing an omnichannel strategy means enabling cross-channel interaction – whether digitally, in a call center, or in-store. KPS integrated all the channels for a group of electronics stores.

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