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Kunderejse med omnichannel

Opdag de nye tendenser, og sæt fart på processerne: "Customer journey" betegner den vej, som forbrugerne går på frem til købsbeslutningen. Den omfatter forskellige kontaktpunkter med produktet og virksomheden og indeholder både online- og offlineaktiviteter. Kunden gennemgår flere faser i købsbeslutningsprocessen, og i disse faser skal der så vidt muligt anvendes marketingtiltag, der er særligt tilpasset kunden og situationen.

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Interview Leonardo Musso

„We aim to establish ourselves as a top player in Europe“

Leonardo Musso, CEO, KPS AG

The editorial team at www.4investors.de obtained an exclusive interview with one of the main shareholders, Executive Board member Leonardo Musso, on the restructuring transaction, current business performance and the goal of index admission: “The priority was securing first-class investors.”

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22.03.2018

Digitization in the classroom - KPS AG supports special school

After a successful Christmas presents campaign for the Johannes-Falk children's home, we are now looking at the Easter holidays coming up. A good opportunity for us to do something good again: we will support the Förderschule Achtenbeck in their media education program.

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Event

The Digital Enterprise 2018

May 8, 2018, Vienna

“The Digital Enterprise”- Analysis and Discussion of Current Digitalization and Technology Topics. To strengthen the awareness of the significance of digitalization, drive innovation and elucidate approaches to shaping the digital change. Discussion rounds with high-profile participants and exciting keynotes with best practice presentations. Platform for the exchange of experience, know-how transfer and networking across industries.

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SAP Forum for Retail

May 3 and 4, 2018, Wiesbaden

Data changes us. Whether it’s fashion, DIY, spare parts wholesalers or groceries stores, retail is rapidly becoming a data-driven sector. Algorithms evaluate purchasing behavior, shop systems interconnect all sales channels, and chatbots and intelligent devices are changing how we interact with customers. How can you use these new technologies for your company and stand out from the competition? Inspiring formats, relevant topics and networking opportunities in a congenial atmosphere – that’s the SAP Forum for Retail 2018.

INNOVATION – DIGITAL – EXPERIENCE – EVENT

Exchange of experience and networking beyond company and departmental boundaries! A wide spectrum of topics and exchange of experiences at the highest level awaits you at #IDEE 2018. Discuss the opportunities and challenges presented by digital business in a digital world using examples of successful business cases.

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Retail Strategy Circle

April 25 and 26, 2018, Hohenkammer

The retail industry forum delves deep into customer journeys which are seeing the merger of online and offline environments. The meetings arranged in advance will help you to coordinate with organizations well suited to your business solutions and investment requirements.

INNOVATION – DIGITAL – EXPERIENCE – EVENT

Exchange of experience and networking beyond company and departmental boundaries! A wide spectrum of topics and exchange of experiences at the highest level awaits you at #IDEE 2018. Discuss the opportunities and challenges presented by digital business in a digital world using examples of successful business cases.

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SAP Forum 2018

April 25-26, 2018, Linz

Under the motto of “Discover the Universe”, we will together address topics of the future that interest you and your company at the SAP Forum in Linz. Delve into the digital universe and experience infinite dimensions, speed that knows no boundaries and undreamed of possibilities.

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Webinar

Outstanding customer experience & GDPR readiness

April 23, 2018, Webinar

Are you prepared for the General Data Protection Regulation (GDPR)?

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16.02.2018

KPS confirms on the basis of the result in the first quarter of 2017/2018 the forecast for sales and earnings for the current business year

Unterföhring/Munich, 16 February 2018 – KPS AG (WKN: A1A6V4 / ISIN: DE000A1A6V48), Europe’s leading management consulting firm for business transformation and process optimization in retail, posted a slight fall in sales to 38.1 million euros (Q1 2016/2017: 40.3 million euros) for the first quarter of 2017/2018 (1 October 2017 to 31 December 2017). One of the main reasons responsible for this was the disproportionate resource reduction at an important major customer, which could not be entirely compensated over the short term with new project initiatives. In spite of this development, sales were approximately at the level of the equivalent year-earlier period.

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12.02.2018

Envoy Digital Ltd. becomes part of KPS AG

London/Munich, 12 February 2018 – KPS AG (WKN: A1A6V4 / ISIN: DE000A1A6V48), the European market leader in digital transformation for retail, takes over Envoy Digital Limited, one of the leading agencies for omnichannel e-commerce in the United Kingdom.  The takeover continues the international expansion strategy of KPS AG and extends its leading market position as a consultant for digital transformation in Europe.

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Insiderinformation

Announcement of insider information pursuant to Article 17 of the Regulation (EC) Nr. 596/2014

Wednesday, February 6, 2018

KPS AG: Acquisition of the entire issued share capital of Envoy Digital Limited

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31.01.2018

KPS AG publishes Annual Report 2016/2017 – Dynamic growth outperforms competition

Unterföhring/Munich, 31 January 2018 – KPS AG publishes its Annual Report for 2016/2017 today along with information about the forecast for 2017/2018. Group sales increase in the business year 2016/2017 to 160.3 million euros (previous year: 144.9 million euros). Group EBIT goes up to 24.8 million euros (previous year: 22.3 million euros). The equity ratio is 64.3 % (previous year: 61.4 %). Dividend proposal per share goes up by 6 % to 35 eurocents (previous year: 33 eurocents).

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29.01.2018

KPS appointed first SAP Concur Customer Implementation Partner Nordics

SAP Concur announced first mover as CIP for the T&E cloud solution

Munich, January 29, 2018. SAP selected KPS as the first Customer Implementation Partner (CIP) authorized to sell and implement SAP Concur Solutions in the Nordics. The first mover and SAP strive for a seamless and efficient collaboration. Customers already using SAP benefit from a standardized integration best practice package reducing runtime and cost.

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Dr. Michael Mirz Specialudgave for branchen »Handelsvirksomheder«

Den digitaliserede Customer Journey bliver til virkelighed

Aldrig har forhandlerne vidst så meget om Customer Journey - kundernes beslutningsvej - som i dag: Hvordan de forbereder deres købsbeslutning, hvilke mønstre de følger ved skift mellem on- og offline-kanaler, hvilke former for forsendelse og returnering de foretrækker, og hvilke rabatkuponer de oftest gør brug af. Alligevel har det aldrig været vanskeligere at skabe loyale kundekontakter end i dag. Men hvorfor er det sådan?

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Insiderinformation

Announcement of insider information pursuant to Article 17 of the Regulation (EC) Nr. 596/2014

Thursday, January 18, 2018

KPS AG: Prolongation of the appointment of Mr. Leonardo Musso as member of the management board (Vorstand) until the end of December 31, 2021

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